Delivery, availability of goods, prices, shipping costs
The delivery times stated by us are calculated from the time of our order confirmation, subject to prior payment of the purchase price.
If the product selected by the customer is not available at the time of the customer’s order, we will inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, we shall refrain from issuing a declaration of acceptance. In this case, no contract is concluded.
If the product designated by the customer in the order is only temporarily unavailable, we will also inform the customer of this immediately in the order confirmation.
The shipping costs are listed in the product description and will be invoiced separately.
All prices quoted on our website include the applicable statutory value added tax.
Right of cancellation
As a consumer, you have a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade
CANCELLATION POLICY - RIGHT OF WITHDRAWAL
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us by e-mail or whatsapp.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
CONSEQUENCES OF REVOCATION
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
ADDITIONAL INFORMATION
Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Please use the original packaging material for the return of the goods, if this is still available.
Warranty for the purchase of goods
If the goods purchased and delivered in our online shop are defective, you are entitled to demand subsequent fulfilment, withdraw from the contract or reduce the purchase price within the framework of the statutory provisions.
The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. Claims for defects which we have fraudulently concealed shall become statute-barred within the regular limitation period.
In addition, you are also entitled to rights due to defects within the scope of a quality and/or durability guarantee, provided that we have expressly given such a guarantee with regard to the item sold in the individual case.